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The parcel will be delivered to the address provided by the customer during the order.

The Customer can, upon request, receive a bill at the billing address (and not the delivery address), if they select the corresponding box on the order page.

As far as shipping, we work with Colissimo Suivi exclusively. As soon as we ship your parcel, you will receive an email notification with a tracking number, to be entered on La Poste’s website : www.coliposte.net


LA POSTE

To keep postage costs as low as possible, all Small to medium items are sent through Colissimo Suivi, a service from La Poste. Aside from being economical, this service delivers within 48 hours over all of metropolitan France, and allows you to retrieve your parcel from the closest post office (La Poste) if you miss your delivery. So if you are away from home on delivery day, your mailman will leave a delivery notice slip in your mailbox, and you will have 15 days (two weeks) to collect your parcel from the post office, during their business hours. Colissimo Suivi is a very reliable service. Nevertheless, as with any delivery service, there could be a delay, or a misplacement of your parcel. In the event of a delay (ie you did not receive your parcel on the date given in your email notification), please let us know, either by telephone, or by sending us an email. We will contact La Poste to start an enquiry. An enquiry with La Poste can take up to 21 days, starting from the beginning of the investigation. If your parcel is recovered before the end of the enquiry (as with most missing parcels), it will immediately be rerouted and sent to your delivery address. If however the parcel cannot be found within the 21 days, La Poste will consider your parcel lost. Only then can Dar Choumicha replace the order and re-send it to you, free of charge. If the contents of your order are no longer available in our inventory, you will receive a full refund for the items in question.  If one or more items in your order are still available, but have gone up or down in price, we will charge you the new price. If the item(s) have gone down in price, we will reimburse you the difference, and if they have gone up in price, you will be asked to send us a cheque for the difference. We decline all responsibility for delays in delivery caused by the service provider, like in case of a lost parcel or a strike.

 

Delivery problems caused by the service provider

Any problem with the delivery (including but not limited to spoilt goods, missing items, damaged parcel, broken products) must imperatively be flagged on the delivery slip, with your signature. The Customer will also have to confirm this anomaly with two business days, by sending the delivery service provider a priority letter (with delivery notice), detailing the anomaly described on the slip. The Customer must also provide our Customer Service department a copy of this letter, either by fax or by regular mail, at the following address :

 

SITI INTERNATIONAL

Service Client Dar CHOUMICHA

28, rue Giroux

75 015 Paris - France

Fax : +33 (0)170790578

 

Delivery errors


- The Customer must make any claims about a delivery error or any discrepancies in quantity or quality between the order and the parcel, to SITI INTERNATIONAL the day of the delivery, or the next business day at the latest. Any claims filed later than that will be rejected.

- La formulation de cette réclamation auprès de la société SITI INTERNATIONAL pourra être faite :

- This claim can be made to SITI INTERNATIONAL :

 

  1- Online : visit our website, go to « contact us ». You will be asked to enter your Customer number and asked what your question is. Please remember to have your order number ready.

  2- By fax at the following number : +33 (0)170790578.

  3- Any claims made outside of the above rules and within the defined deadlines cannot be treated and releases SITI INTERNATIONAL of any responsibility towards the Customer.

 

- Upon receving your claim, SITI INTERNATIONAL will assign an exchange number to the item(s) will notify you by email, fax, or telephone. The exchange of a product can only be made after an exchange number is assigned to the item(s), as per the steps described above. In case of an error in delivery or exchange, any product you wish to exchange must be returned to SITI INTERNATIONAL, in its entirety and original packaging, Via Colissimo Recommandé, to the following address  :

SITI INTERNATIONAL

Service Client Dar CHOUMICHA

28, rue Giroux

75 015 Paris - France

Fax : +33 (0)170790578

 

In order to be accepted, all returns must be brought to the attention of SITI INTERNATIONAL’s Customer service department.

Shipping costs for returns are covered by SITI INTERNATIONAL, except in cases where the product returned does not confirm to the description you originally gave on the return slip.